Refund policy
Return and Refund Policy
At CaliPride Clothing, each product is made to order. Because our products are produced specifically after an order is placed, we do not accept returns or exchanges for change of mind, incorrect size or color selections, or other buyer preference reasons.
We do, however, stand behind the quality of our products. If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 48 hours of shipping receipt, so we can address this quickly.
Damagerd, Defective, Misprinted, or Incorrect Items
If your item arrives damaged, defective, misprinted, or is different from what you ordered, please contact us at team@caliprideclothing.com within 48 hours of shipping receipt, so we can address this quickly.
Please include:
- Your order number
- A description of the problem
- Clear photos showing the issue of the entire order, all products, and the shipping container, within 48 hours of shipping arrival
Once we review the information, we will determine the appropriate resolution. Depending on the situation, this may include a replacement or refund.
Please do not send an item back without contacting us first. In many cases, a physical return will not be required.
If a return is required, we will provide you with the appropriate return instructions and return address. Items returned without prior authorization may not be accepted.
Returns for Size, Color, or Change of Mind
Because CaliPride Clothing products are made to order, we do not accept returns or provide refunds when:
- The wrong size was ordered
- The wrong color was selected
- The customer changes their mind
- The customer no longer wants the item
- The item does not fit as expected when the product and size ordered were correctly fulfilled
Please review product descriptions, sizing information, and color selections carefully before placing your order.
Exchanges
We do not offer direct exchanges.
If an item is damaged, defective, misprinted, or incorrect, please contact us and we will review the issue for a replacement or refund. Review damaged product policy above.
We do not exchange products because of an incorrect size or color selection or because of a change of mind.
Non-Returnable Items
Certain items cannot be returned unless they arrive damaged, defective, misprinted, or incorrect.
These include:
- Made-to-order products
- Personalized or customized products
- Gift cards
- Final-sale items, where permitted by law
Refunds
If a refund is approved, we will notify you.
Approved refunds will be issued to your original payment method. Please allow up to 10 business days after the refund is processed for it to appear on your account. Your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at team@caliprideclothing.com.
Return Shipping Costs
For an approved claim involving a damaged, defective, misprinted, or incorrect item, we will provide instructions regarding the return, if a physical return is required.
Customers should not ship products back at their own expense or to an address shown on the original package unless specifically instructed to do so by CaliPride Clothing.
Order Issues
Please inspect your order when it arrives. you have 24 hours from arrival to contact us with issues regarding your order.
If your package contains the wrong item or your product is damaged, defective, or misprinted, contact us within 48 hours so we can review the issue and provide an appropriate resolution.
Consumer Rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer-protection laws. Where local law provides additional cancellation, return, refund, or warranty rights, those rights will apply.
Contact Us
For questions about returns, refunds, damaged items, or order issues, contact:
CaliPride Clothing
Email: team@caliprideclothing.com